Survivors who registered with FEMA for disaster assistance as a result of Hurricane Delta will receive a determination letter explaining the eligibility decision and the reason for that decision.
For those who are eligible, the letter states the dollar amount of the grant and how the funds should be used. When ineligible, the letter explains why and how the applicant can appeal that decision.
It’s important to read the determination letter carefully to identify the reason for being declared ineligible. Some common reasons include:
- The person is insured and needs to provide a settlement or denial to be considered for assistance.
- Additional information is needed from the survivor, i.e. proof of identity, proof of occupancy, annual income, or a childcare assistance letter.
- There were multiple registrations using the same address.
- Damage to a secondary residence (where the survivor lives less than six months of the year).
- The home is safe to occupy, and/or personal property had minimal or no damage.
- Missed inspections and no follow-up communication with FEMA.
- FEMA is unable to contact the applicant.
Appealing FEMA Decision
If you feel the amount or type of assistance is incorrect, submit a signed, written explanation outlining why you believe FEMA’s decision is incorrect and enclose copies of any documents supporting your appeal, including proof of your disaster losses. To do so, an applicant must send a letter to FEMA asking for a reconsideration and explaining in detail why the appeal is being filed.
There are four ways you can submit your letter and documents. Be sure to include the cover letter you received from FEMA when you submit them.
- Mail documents and your letter within 60 days of receiving your determination letter to the address below.
FEMA National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055
- Fax them to 800-827-8112.
- Upload them online at disasterassistance.gov if you have a FEMA online account. To set up a FEMA online account, visit the site and click on “Check Your Application and Log In” and follow the directions.
- Visit a FEMA drive-thru Disaster Recovery Center. The center operates under strict COVID-19 protocols to ensure the safety of all participants. Masks or face coverings are required for entry and service. You will remain in your car. A specialist wearing a face mask will receive your documents through the window and return them to you. Find your closest center by calling the FEMA helpline at 800-621-3362 (TTY: 800-462-7585), going online to disasterassistance.gov or downloading the FEMA app.
Those who use a relay service such as a videophone, InnoCaption or CapTel should update FEMA with their specific number assigned to that service.
For the latest information on Hurricane Delta, visit www.fema.gov/disasters/hurricane-delta.